Multi-Force Shared Service

Multi-Force Shared Service (MFSS)

The Multi-Force Shared Service (MFSS) centre, provides payroll, accounting, purchasing and human resources (HR) services using world-class, proven technology and processes for the UK policing sector.

MFSS has a shared service transactional hub in Winsford, Cheshire, plus a payroll processing centre based in Northamptonshire. In addition to a fully managed IT system, there is a service desk for first-line support and additional advisory support for staff and managers. Forces retain their professional and decision support roles in-house, and governance is by a joint committee of partner forces. For the front line, MFSS enables IT-based self-service, for example online expense claims, minimising bureaucracy and paper forms.

MFSS is a collaboration between the Cheshire Constabulary and Northamptonshire Police, supported by Capgemini.

Now we are keen to recruit other forces as additional partners. Our solution offers the policing sector an attractive alternative to outsourcing. Services are provided for the police by the police, and accountability remains with the police. You get private-sector efficiency combined with governance by the partner forces: people who really understand police goals and constraints.

With MFSS, the potential for savings is not capped as it would be with outsourcing. You can do whatever you want to increase your savings, for example through organisational restructuring. 30-40% savings are achievable, representing return on investment (ROI) of 20%+.

The same technology that underpins MFSS also supports wider corporate business services such as facilities and estates, and can potentially transform all police support functions. So there really is no limit to what you can save and what services can be shared.

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