A shared service is a collaboration between two or more organisations to deliver common functions such as HR, finance and payroll through shared resources and from a single location.
Shared services are about more than just centralisation. Service functions and activities are run as a business, with commercially competitive cost, quality and timeliness.
There are two major arguments for shared services:
Standard transactional processing will move to the MFSS centre but your force will retain the skills to deliver the specialist functions such as HR business partner or strategic financial planning.
In outsourcing, a third party is paid to provide functions previously delivered in-house. The services to be delivered are agreed as part of the contract and, as long as the contract is honoured, the client has little say in how the business of the third party is run. The primary motivation of the external provider is profit, which may not be compatible with the duty of public sector organisations.
MFSS is a collaboration. The forces themselves are accountable for service delivery, and no limit is placed on the efficiency and effectiveness that they can drive.
The business case and benefits / cost model for the MFSS is currently based on on-boarding forces taking the full MFSS offering. If you are interested in adopting a subset of the services we would be happy to discuss this with you.
An enterprise resource planning system, or ERP, is an information technology tool that combines and integrates the various information systems it uses into one comprehensive system to manage operations. An ERP typically includes finance and accounting, human resources, supply chain and inventory. Its purpose is to facilitate the flow of information among all departments in an organisation, and manage data sharing with outside systems, such as suppliers, business partners, clients and regulatory agencies.
This will depend on your current back office operating model and systems. We have developed a self assessment tool that will collate relevant information and identify potential saving areas.
The contract with Capgemini is held under a "lead force" model, with Cheshire as the lead force and each new member as an addition to that contract.
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